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After Sale Service for the coil wrapping machine
FHOPE providing comprehensive service for the coil wrapping machine that including online training, user manuals, and technical assistance. On-site training available. Engineer support for bulk orders. 1-year machine warranty, 6-month parts warranty. Free replacement for quality issues. Dedicated to maximizing your machine's performance and value.
Online Training Service
We provide comprehensive support for your steel coil wrapping machine, including:
• Training videos and user manuals in English covering installation, operation, maintenance, and troubleshooting.
• Technical assistance through various channels: remote desktop support, email, phone, mobile, WhatsApp, and 24/7 online chat.
• Custom training videos to meet specific needs of our partners.
Face-to-Face Training Service
Visit our factory for hands-on training after your purchase or by agreement. Our professional trainers offer direct and effective instruction using actual equipment. Learn in a practical, easy-to-understand way.
Training duration: 2-3 days
On-Site Engineer Support
Engineer Service on site
We offer on-site
technical support for all machines. You only cover the technician's travel and
accommodation expenses.
Warranty
• 1-year warranty on steel coil wrapping machines from the date of delivery.
• 12-month warranty on spare parts.
• If quality issues arise, we'll ship replacement parts or components via express courier (DHL, FedEx, or UPS) at no cost to you.
Our goal is to ensure you get the most out of your steel coil wrapping machine with our comprehensive after-sales support.We aim to help you maximize the value of your steel coil wrapping machine. Our team provides comprehensive after-sales support to achieve this goal. We offer detailed training videos and user manuals to guide you through installation, operation, and maintenance. Our technical experts are available 24/7 through various channels, including phone, email, and online chat. We quickly address any issues you encounter and provide free replacement parts if needed. With our ongoing support, you can operate your machine efficiently, reduce downtime, and improve your overall productivity. Your success is our priority, and we're committed to supporting you every step of the way.